Refund Policy

Effective Date: 01.01.2026

Welcome to SAMI ROYAL.

At SAMI ROYAL, we take great pride in crafting luxury handmade beauty products using carefully selected ingredients and exceptional attention to detail.

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

1. OUR COMMITMENT TO QUALITY

Every SAMI ROYAL product is handcrafted and individually prepared to meet our quality standards.

Because our products are personal care and cosmetic items, special return conditions apply to ensure the safety, hygiene, and integrity of all products.

2. RETURN ELIGIBILITY

You may request a return if:

  • The product was received damaged.
  • The product was defective upon arrival.
  • You received the wrong item.
  • The product remains unopened, unused, and in its original condition.

To qualify for a return, requests must be submitted within 14 calendar days of receiving your order, unless a longer period is required by applicable consumer protection laws.

3. NON-RETURNABLE ITEMS

For hygiene and safety reasons, we generally cannot accept returns of:

  • Opened products
  • Used products
  • Products with broken seals
  • Products altered after delivery
  • Gift cards
  • Promotional or complimentary items
  • Customized or personalized products

These restrictions help protect all customers and maintain the highest product safety standards.

4. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging

Our team will review your request promptly and provide an appropriate resolution.

Depending on the circumstances, we may:

  • Replace the product
  • Issue a refund
  • Provide store credit

at our discretion and in accordance with applicable laws.

5. HOW TO REQUEST A RETURN

To initiate a return request, please contact:

Customer Care
Email: support@samiroyal.com

Please include:

  • Full name
  • Order number
  • Contact information
  • Reason for return

Returns sent without prior authorization may not be accepted.

6. RETURN SHIPPING

Unless the return is due to our error, damaged goods, or defective products, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as SAMI ROYAL is not responsible for lost return shipments.

7. REFUNDS

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow:

  • 5–10 business days for processing
  • Additional time depending on your financial institution

Shipping charges are generally non-refundable unless the return results from our error.

8. EXCHANGES

We replace items only if they are:

  • Defective
  • Damaged during shipping
  • Incorrectly supplied

If you require an exchange, please contact our Customer Care team.

9. SATISFACTION CONSIDERATION

At SAMI ROYAL, we value long-term relationships with our customers.

If you are dissatisfied with a product, even when it does not qualify for a formal refund, we encourage you to contact our Customer Care team.

While results may vary from person to person, we strive to find fair and reasonable solutions whenever possible.

10. COSMETIC RESULTS DISCLAIMER

Individual cosmetic results vary depending on:

  • Hair type
  • Skin type
  • Personal care routine
  • Product usage
  • Environmental factors

As a result, dissatisfaction based solely on personal expectations or individual results does not automatically qualify for a refund.

Customer testimonials and before-and-after results represent individual experiences and are not guarantees of identical outcomes.

11. FRAUD PREVENTION

To protect our customers and business, SAMI ROYAL reserves the right to:

  • Refuse unreasonable return requests
  • Investigate suspicious claims
  • Limit excessive refund activity
  • Deny requests involving misuse or abuse of this policy

12. CONSUMER RIGHTS

Nothing in this Refund & Returns Policy limits or excludes any rights granted to consumers under applicable consumer protection laws.

Where local law provides greater rights, those rights shall prevail.

13. CONTACT US

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

SAMI ROYAL

Email: contact@samiroyal.com

Website: www.samiroyal.com

We are committed to responding promptly and respectfully to all privacy-related inquiries.

SAMI ROYAL
Natural Handmade Cosmetics.