Shipping Policy

Effective Date: 01.01.2026

Welcome to SAMI ROYAL.

At SAMI ROYAL, every order is prepared with exceptional care and attention to detail. We are committed to delivering your products safely, efficiently, and in a manner that reflects the quality and prestige of our brand.

Please review our Shipping Policy before placing an order.

1. ORDER PROCESSING

All orders are subject to product availability and payment verification.

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, product launches, promotions, holidays, or unforeseen circumstances, processing times may be extended.

Customers will receive an email confirmation once their order has been successfully placed and another notification when the order has been dispatched.

2. SHIPPING DESTINATIONS

SAMI ROYAL currently ships to selected domestic and international destinations.

Shipping availability may vary depending on local regulations, carrier restrictions, and operational considerations.

If we are unable to ship to your location, you will be notified during checkout or shortly after your order is placed.

3. SHIPPING METHODS

We work with trusted shipping partners to ensure reliable delivery.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping
  • Priority Shipping

Available methods and estimated delivery times will be displayed during checkout.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times are provided for guidance only.

Domestic Deliveries

Estimated delivery: 1–5 business days

European Deliveries

Estimated delivery: 3–10 business days

International Deliveries

Estimated delivery: 5–20 business days

Actual delivery times may vary due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Regional disruptions
  • Force majeure events

SAMI ROYAL cannot guarantee specific delivery dates unless expressly stated.

5. SHIPPING FEES

Shipping costs are calculated during checkout and are based on:

  • Delivery destination
  • Package weight
  • Shipping method selected
  • Promotional offers

Any applicable shipping charges will be displayed before payment is completed.

6. FREE SHIPPING

From time to time, SAMI ROYAL may offer complimentary shipping promotions.

Eligibility requirements, minimum purchase amounts, and applicable regions will be clearly communicated at the time of the promotion.

We reserve the right to modify or discontinue promotional shipping offers at any time.

7. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided directly by the shipping carrier.

Please allow up to 24–48 hours for tracking information to become active.

8. CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Regulatory fees

These charges are determined by local authorities and are the responsibility of the customer unless otherwise specified.

SAMI ROYAL has no control over customs fees and cannot predict the amount that may be charged.

Customers are encouraged to consult their local customs office before placing an international order.

9. DELIVERY RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information.

SAMI ROYAL shall not be responsible for delays, losses, or additional charges resulting from:

  • Incorrect addresses
  • Incomplete shipping information
  • Refused deliveries
  • Failure to collect packages
  • Customs-related issues

Additional shipping charges may apply if an order must be re-shipped.

10. LOST OR STOLEN PACKAGES

Once a package has been marked as delivered by the carrier, responsibility transfers to the recipient.

If you believe your package has been lost or stolen, please contact the shipping carrier directly and notify our Customer Care team.

We will make reasonable efforts to assist with investigations; however, we cannot guarantee reimbursement for packages confirmed as delivered.

11. DAMAGED SHIPMENTS

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photographs of the package
  • Photographs of the damaged product
  • Description of the issue

Our team will review the claim and determine an appropriate resolution.

12. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions based on local laws, transportation regulations, or destination requirements.

SAMI ROYAL reserves the right to refuse or cancel shipments where necessary to comply with applicable laws and regulations.

13. FORCE MAJEURE

SAMI ROYAL shall not be liable for delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather events
  • Government actions
  • Customs delays
  • Labor disputes
  • Transportation disruptions
  • Public health emergencies
  • Technical failures

 

14. CONTACT US

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

SAMI ROYAL

Email: contact@samiroyal.com

Website: www.samiroyal.com

We are committed to responding promptly and respectfully to all privacy-related inquiries.

SAMI ROYAL
Natural Handmade Cosmetics.